Shipping & returns.

We deliver within Addis Ababa. For other cities in Ethiopia and for international orders, place your order request or contact us and we will tell you what is possible and what it costs.

Wholesale and export shipments are arranged individually.

We confirm your order by phone or email, usually within one business day (Sunday to Friday, 9:00 AM to 5:00 PM).

We agree the delivery date with you when we confirm. Coffee is roasted in small batches, so occasionally we may ask for an extra day to send it fresh.

Delivery costs depend on your address and order size. We tell you the exact cost when we confirm your order, before you pay. Nothing is charged until you agree.

If your coffee arrives damaged, or we sent the wrong product or size, contact us within 7 days of delivery with your order number and a photo.

We will replace it or refund you in full, including any delivery cost for that item.

Coffee is a food product, so for hygiene and freshness we can only accept returns of bags that are unopened and still sealed.

Contact us within 7 days of delivery to arrange a return. Once we receive the unopened bag back in good condition, we refund the product price. Return delivery is at your cost unless the item was damaged or incorrect.

You can cancel at no cost any time before we confirm your order. After confirmation, contact us as soon as possible; if your coffee has not been sent yet we will cancel it and refund any payment.

Approved refunds are paid using the same method you paid with, normally within 7 business days of our approval.

Questions about this page? Email info@annacoffee.shop or call +251 905 11 13 33.