Terms of use.

The website is operated by Anna Coffee, Bole Medhanealem, Addis Ababa, Ethiopia.

We may update these terms from time to time. The version on this page when you place an order applies to that order.

Our coffee is 100% Ethiopian Arabica, sold as whole bean. Product photos are representative; packaging may vary slightly.

Prices are shown in US dollars unless you choose another available currency. We do our best to keep prices accurate; if a price is wrong we will tell you before confirming your order.

When you check out, you send us an order request. It is not a final contract yet.

We contact you by phone or email to confirm availability, delivery cost and payment. Your order is accepted once we confirm it with you.

We may decline or cancel an order, for example if a product is unavailable or we cannot deliver to your address. If you have already paid, we will refund you in full.

We agree the payment method with you when we confirm your order. Delivery costs and any taxes are confirmed at that time, before you pay.

Delivery, returns and refunds are covered by our Shipping & returns policy, which forms part of these terms.

Wholesale and export orders are quoted individually. Prices, volumes, delivery and payment terms are agreed in writing with each customer and take priority over these terms where they differ.

Please do not misuse the site, for example by attempting to access areas you are not authorised to use or by submitting spam.

The Anna Coffee name, logo, photographs and text on this site belong to Anna Coffee and may not be copied for commercial use without our permission.

We take care to describe our products accurately and to keep the site working, but we cannot guarantee it will always be available or error-free.

Nothing in these terms limits any rights you have under applicable consumer law.

These terms are governed by the laws of the Federal Democratic Republic of Ethiopia.

Questions about this page? Email info@annacoffee.shop or call +251 905 11 13 33.